For questions regarding our Shipping & Delivery Click Here.
For questions regarding our Returns Policy Click Here.
We also offer an extensive FAQ page found Here.
You can track your order status in real time by entering your order information on the Track Order page. Click Here.
If you still need help, feel free to reach out to us at firstname.lastname@example.org or by using the form located below:
Customer Service - Hours of operation:
Monday through Friday: 9:00 AM to 6:00 PM GTM+1
Saturday: 10:00 AM to 1:00 PM GTM+1
*Most emails will receive a response within 1 business day.
Frequently Asked Questions:
How long will it take to get my order?
Please note that we require 1 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 30 business days. Please consider any holidays that might impact delivery times.
How much is the shipping?
Shipping costs: $5.95
Shipping is free on all orders over $50.
Do we ship internationally?
Yes. Please note that we are not responsible for lost packages if the address you provided at checkout is not a verified one.
Why didn't I receive all my items in my package?
Our warehouses are located in different locations and our stock is spread out over multiple fulfilment centers in order to get the products to you as fast as possible. This means orders containing multiple items may be shipped individually. So don’t panic if you don’t receive all of your items at one time, they are on the way. Your order may come from different warehouses, therefore it may arrive at different times and have different tracking numbers.
What payment options do you offer?
We accept Paypal and all the major credit/debit cards such as Visa, Mastercard, American Express, Discover, JCB and Diners Club.
How do I modify/cancel my order?
Please note that we aren`t able to make changes to your order if it is in processing status. We always try to process orders as fast possible so if you want to change anything in your order, please contact us within 30 minutes after placing your order. If you are able to cancel within the given time frame (30 minutes after an order is placed), we charge 10% of the total amount of the order as a cancellation fee.